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Currency - All prices are in AUD

Currency - All prices are in AUD
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Shipping

Free Shipping:  Orders of $100 or more will ship free within the Contiguous U.S.A.  Orders up to and including $99.99 will ship with a flat rate fee of $7.99.  Some items may incur an extra shipping charge but if so it will be indicated on the item page.  Free Shipping only applies to total after promo code discounts have been applied.  Any item indicating Free Shipping is only for states within the Contiguous USA(48 states).  

Shipping
We ship to anywhere in the United States (Alaska and Hawaii will incur extra shipping charges).  We do not currently ship to any international addresses.  We ship Ground on most orders unless a special request is made over the phone, in which case extra shipping charges would apply.  

Most items will ship via UPS or FedEx ground shipping.  Depending on location shipping time will usually take anywhere from 2-11 days and the items typically leave the warehouse in 1-2 days.  Preorder items will not ship until they are available.  

No gift-wrapping options are available and the contents may be obvious from the box.  

Eletto Products often have to be moved from Canada before shipping so please understand that Eletto products often take around 2 weeks (possibly more) before you will receive them.  It's possible you will receive it sooner, but please do not count on it.  

 

Free Shipping Items:

Snoozies, Klitch & Dr. Cool that are offered with FREE SHIPPING normally ship from Virginia via First Class Mail.  First Class mail typically takes 2-5 business days, depending on distance from Virginia.   

 

Damaged Shipments
Should you receive any product that has been damaged in shipping, please contact us immediately.  It is important that you do not discard the damaged packaging.  We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse.  All damage claims must be reported within five business days of receipt of goods.  Any claims reported after five business days are subject to denial.

Refused Shipments
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.  No refunds will be issued until the refused shipment has been received.  Refused shipments that are lost in transit are the responsibility of the refuser.

 

Returns Policy

If any product is defective due to materials quality or assembly process, we will provide a replacement item for you (upon inspection of the original product that was sent out).  Of course, we cannot be held responsible for items damaged by abuse, negligence, and/or misuse. 

If you wish to return an item please contact us directly at:  virtualsoccerusa@gmail.com  

Returns made for reasons other than defects or errors will usually require the customer to pay the return shipping.  In some cases a 15% restocking fee may be charged.    

If you wish to change your order in any way after it has been placed but not shipped, please contact us as soon as possible and we will do our best to make the changes prior to shipping.   If you are sent the wrong item we will of course correct the mistake. 

 

Errors

It is our intention to process each and every order with 100% accuracy.  Please accept our sincere apologies in advance for any errors.  Please contact us immediately to report the error.  

 

International:  

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your purchase.

 

Sales Tax:  We only charge sales tax to orders shipped to the state of Virginia, as required by law.  

 


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