How do I place an order?
Through our website, you can either set-up an account and place an order through your account, or you can order as a “guest”.
Either way, you can simply start adding items to your cart.
What are the advantages of setting up an account on the website?
All of your information is kept on file, so that you do not need to re-type all your info if/when you would like to place more than one order. You can view all your current & past order info, at any time. You can add items to your favorite list or “wish list”, and edit that list through your account. You can be kept up-to-date on any clearance deals, specials, and new product info.
Will the colors of products on the website be an exact match to the product I receive?
All monitors have different color settings and that can affect how colors appear on the screen. This means that the actual product you receive may differ somewhat from the color you’re seeing on our website, depending on the monitor you are using. Sometimes our pictures may not be an exact reflection of the actual color of the product - if this is a known issue, we will indicate as such on the product page. If you have further questions, please contact one of our sales associates.
What if I would like to add a logo or numbering to my product?
Unfortunately logo’d or numbered product cannot be ordered through our website.
What if something goes wrong with the product I received?
If any product is defective due to materials quality or assembly process, we will provide a replacement item for you (upon inspection of the original product that was sent out). Of course, we cannot be held responsible for items damaged by abuse, negligence, and/or misuse and normal everyday wear and tear.
What if you are out of stock of a particular product?
If we do not have the item that you’re looking for in stock, you will be contacted by our Customer Service Department to notify you of the situation, after the online order has been received. In some situations we may tell you that we will not be back-ordering the item and that we will refund you the appropriate amount. If not, you will be given a number of options: 1) You could wait until additional inventory of the product is made available, at which time your order will be sent out. 2) You could change your order to another product which is currently in stock. 3) You can cancel the order, at which point you will receive a refund for the payment for that particular order.
Can I cancel or change my order after it has been placed, if it has not shipped yet?
If you have any changes that need to be made to your order, please contact our Customer Service representative at 1-844-487-2347. We will do our best to be accommodating but please contact us as soon as possible.
What if I would like to exchange or return my order?
Please ensure that you purchase the correct items in the correct sizes before you place your order. If you wish to change your order in any way after it has been placed but not shipped, please contact us as soon as possible and we will do our best. If any product is defective due to materials quality or assembly process, we will provide a replacement item for you. If you are sent the wrong item we will of course correct the mistake.
Returns made for reasons other than defects or errors may require the customer to pay the return shipping. In some cases a restocking fee may be charged. Please contact us via phone or email prior to returning items. The normal return window is 30 days from the day an item is delivered.